PARALLAXProduct documentation
Setup guides, product behavior, troubleshooting and technical reference for Relay and Synapse.
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PARALLAX / 2026
Choose the part of the ecosystem you need. We will take you directly to the most useful destination.
Account and access
Manage your profile, sign-in details, sessions and shared identity across the PARALLAX ecosystem.
Manage your accountRelay
For questions about watching, sources, playback or the native Windows experience, start with Relay.
Open RelaySynapse
For listening, library, playback and Synapse Q guidance, enter the Synapse product experience.
Open SynapseLive service context
Check the system before troubleshooting.
If a monitored service is unavailable, you can avoid changing settings that are already correct.
Open full system status ↗Checking ecosystem health
05 / DIRECT SUPPORT
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